Terms of service

1. About Hameeds Interiors

Hameeds Interiors is operated by:

Legal company name: Hameeds

Registered address: Bietigheimer Straße 30, 74379 Ingersheim, Deutschland
Email: support@hameeds-interior.com
Phone / WhatsApp: 01732331260

For the purposes of these Terms, “Hameeds Interiors”, “we”, “us” and “our” refer to the above entity.

2. Delivery Area

Hameeds Interiors currently sells and delivers exclusively within Dubai, United Arab Emirates.

We do not currently offer international delivery or delivery outside Dubai unless expressly confirmed by us in writing.

Certain areas, islands, free zones, hotels, construction sites or locations with restricted access may require additional delivery time or delivery charges. We will notify you before dispatch where this applies.

3. Products and Product Information

We make reasonable efforts to ensure that all product descriptions, dimensions, colours, photographs and specifications are accurate.

However, slight variations may occur due to screen settings, lighting, handmade production processes, material batches, natural stone, wood grain, fabric texture or supplier changes. Such minor variations do not constitute a defect where the product substantially matches its description.

Measurements should be checked carefully before placing an order. Customers are responsible for ensuring that purchased furniture or interior items can fit through doors, elevators, corridors and into the intended space.

4. Pricing

All prices are displayed in UAE Dirhams (AED).

Prices are inclusive of VAT where applicable, unless otherwise stated. The UAE standard VAT rate is currently 5% for taxable supplies.

Delivery, installation, assembly or special-access charges, where applicable, will be clearly shown at checkout or communicated before the order is confirmed.

We reserve the right to correct obvious pricing or listing errors. If an error affects your order, we will contact you before processing it.

5. Orders and Contract Formation

Placing an order through our website constitutes an offer to purchase the selected product(s).

An order is accepted only when we send you an order confirmation or dispatch confirmation by email, WhatsApp or another documented communication method.

We may decline or cancel an order where:

a product is unavailable;
payment could not be authorised;
incorrect pricing or product information was displayed;
delivery to the requested location is not possible;
we reasonably suspect fraud, misuse or unauthorised activity.

If payment has already been made for a cancelled order, we will issue a refund using the original payment method, subject to applicable payment-provider processing times.

6. Payment

We accept the payment methods displayed at checkout, which may include debit cards, credit cards, Apple Pay, bank transfer, cash on delivery or other approved payment methods.

Payment must be received or authorised before dispatch, unless cash on delivery or another arrangement has been expressly confirmed by Hameeds Interiors.

You confirm that you are authorised to use the selected payment method.

7. Delivery and Installation

Estimated delivery times are shown on the website, at checkout or communicated after your order is placed. Delivery times are estimates and may vary due to stock availability, supplier timelines, customs procedures, weather, building-access restrictions or other circumstances beyond our reasonable control.

For furniture, large décor items or installation services, delivery may require a confirmed appointment.

The customer is responsible for providing:

a correct delivery address;
a reachable contact number;
access permissions, parking information and building requirements;
elevator access or prior notice where stairs, restricted access or special handling are required.

Additional charges may apply if delivery cannot be completed because the customer was unavailable, the address was incorrect, access was restricted, or special handling was not disclosed in advance.

Risk in the goods passes to the customer once the order has been delivered to the confirmed delivery address or accepted by the customer or their authorised representative.

8. Inspection Upon Delivery

Please inspect your order upon delivery.

If there is visible damage, missing items or an incorrect product, please notify the delivery team immediately where possible and contact us within 48 hours of delivery at [customer service email / WhatsApp].

This does not limit any statutory rights you may have under applicable UAE consumer-protection law.

9. Returns and Exchanges

9.1 Standard Products

Subject to the conditions below, unused and unopened standard products may be returned within 7 calendar days of delivery.

To be eligible for a return, the item must:

be unused, uninstalled and in original condition;
include all original packaging, labels, accessories and documentation;
not be damaged, altered or assembled by the customer;
be accompanied by proof of purchase.

Return delivery or collection costs may be deducted from the refund unless the return is due to our error, damage, defect or an incorrect item.

9.2 Non-Returnable Items

Unless defective, incorrect or otherwise required by applicable law, the following items are non-returnable:

made-to-order or customised furniture;
items produced in a selected fabric, colour, size or finish;
personalised items;
installed, assembled or used furniture;
clearance, sale or display items clearly marked as final sale;
gift cards;
items damaged after delivery due to misuse, improper installation, wear and tear or customer handling.

9.3 Defective or Incorrect Products

If a product is defective, damaged upon delivery, materially different from its description or incorrect, please contact us as soon as possible.

Where applicable law requires it, we will offer an appropriate remedy, which may include repair, replacement, exchange or refund. Nothing in these Terms limits mandatory consumer rights under UAE law. UAE consumer-protection rules specifically require suppliers to address defects through repair, replacement or refund in the circumstances prescribed by law.

10. Refunds

Approved refunds will be processed to the original payment method, unless otherwise agreed in writing.

Bank, card issuer or payment-provider processing times may apply. Delivery, installation, assembly and collection fees are generally non-refundable unless the return results from our error or a defective/incorrect item.

11. Custom and Made-to-Order Products

For custom-made, made-to-order or specially sourced products, an advance payment or full payment may be required before production or ordering begins.

Once production, sourcing or customisation has started, cancellation may not be possible. Where cancellation is accepted, reasonable costs already incurred by Hameeds Interiors may be deducted from any refund.

Production timelines are estimates and may be affected by supplier availability, material availability or shipping delays.

12. Warranty

Where a manufacturer’s or supplier’s warranty applies, warranty information will be provided with the product, invoice or order confirmation.

The warranty does not cover normal wear and tear, accidental damage, misuse, improper cleaning, unauthorised repair, incorrect installation, commercial use where the product is intended for residential use, or damage caused by failure to follow care instructions.

This clause does not affect mandatory legal consumer rights.

13. Product Care and Use

Customers must follow all care, installation, assembly and safety instructions provided with the product.

Hameeds Interiors is not liable for damage caused by improper assembly, unauthorised modification, unsuitable wall mounting, misuse, failure to follow instructions or use of products outside their intended purpose.

For wall-mounted products, mirrors, shelves, lighting or heavy furniture, customers should ensure that walls, fixtures and installation surfaces are suitable. Professional installation is recommended where required.

14. Promotions and Discount Codes

Promotions, discounts and discount codes are subject to the specific terms communicated with the offer.

Unless stated otherwise:

promotions cannot be combined;
discount codes cannot be applied retrospectively;
promotions are subject to stock availability;
Hameeds Interiors may withdraw or amend an offer where necessary, provided this does not affect already accepted orders.

15. Intellectual Property

All content on this website, including the Hameeds Interiors name, logo, product photographs, graphics, text, layouts and designs, is owned by or licensed to Hameeds Interiors.

You may not reproduce, copy, distribute, modify or use such content for commercial purposes without our prior written permission.

16. Customer Conduct

You agree not to use the website for any unlawful, fraudulent, harmful or unauthorised purpose.

We may suspend access, cancel orders or take appropriate action where we reasonably believe that a customer has misused the website, payment systems, promotions or customer-service channels.

17. Privacy

We process personal data in accordance with our Privacy Policy.

By placing an order, you agree that we may use your contact and delivery details to process your order, arrange delivery, provide customer support and send necessary transactional communications.

Marketing communications will only be sent in accordance with applicable law and your preferences.

18. Limitation of Liability

To the maximum extent permitted by applicable law, Hameeds Interiors shall not be liable for indirect, incidental, special or consequential losses, including loss of profit, loss of business opportunity or loss arising from delayed delivery.

Nothing in these Terms excludes or limits liability that cannot legally be excluded under UAE law, including liability relating to mandatory consumer protections, fraud, gross negligence or personal injury where applicable.

19. Force Majeure

Hameeds Interiors shall not be liable for delays or failure to perform obligations caused by events beyond our reasonable control, including natural disasters, severe weather, supplier disruptions, transport interruptions, government actions, strikes, technical failures, pandemics, customs delays or building-access restrictions.

20. Complaints and Customer Support

For complaints, order enquiries or return requests, please contact:

Email: support@hameeds-interior.com
Phone / WhatsApp: 01732331260
Business hours: 8:00 - 17:00

We aim to respond to customer enquiries within [1–2 business days].

21. Governing Law and Jurisdiction

These Terms and any dispute arising from them shall be governed by the applicable laws of the United Arab Emirates and the Emirate of Dubai.

Any dispute shall be subject to the jurisdiction of the competent courts and authorities in Dubai, unless mandatory law provides otherwise.

22. Changes to These Terms

We may update these Terms from time to time. The version published on the website at the time of your order will apply to that order.

23. Language

These Terms are provided in English. Where an Arabic version is required by applicable law or provided by Hameeds Interiors, the Arabic version shall prevail in the event of a conflict or inconsistency.